Where do great ideas come from?
Years ago, a client asked me to help them generate more patents through improved communication with employees. For that organization, patents were an important part of business success. The more patents, the more new products they could sell and the more intellectual...
Make every day count
Last week Eloquor lost one of its team members. By my measure she was young. She was an amazing writer. More importantly, she was an amazing strategic thinker. She was one of only a very few people I've worked with in my more than three decades to whom I felt...
How communicators can drive innovation
The theme for this year’s IABC World Conference is RISE: Innovating Global Communication. The great team of communicators I lead that developed this theme saw it delivering several meanings: Innovating reflects: How we innovate the profession and practice of...
Why I crave collaboration
“Why can’t you just tell us what to do?” This question came to me while I was facilitating a client session to help the organization develop a governance model for a new intranet. The asker was a low-level manager who would eventually be tasked with day-to-day...
How to turn a new customer opportunity into a service failure
A while back I received a reimbursement check from AutoNation for two days of auto rental resulting from accident repair to my car. But, it really wasn't AutoNation's check to write. AutoNation took it as an opportunity to make a customer happy. Liberty Mutual, on the...
Why communicators are well-poised for the future
My son wants to be an engineer or a nuclear physicist. He’s got the STEM (science, technology, engineering, math) skills to be sure; but does he have the skills outlined by Geoff Colvin as the most important in our future economy in his recent Humans are Underrated?...
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