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Discovering your user voice

by swilson | Nov 7, 2014 | Digital Workplace, Intranet and Portal, measurement, Planning, Usability

It’s always harder to invest time and resource upfront when you really just want to cut to the chase. The fun stuff. The creative challenge. Do we really have to sit around and listen to people first? For communicators and designers working on intranets, that...

What makes your intranet valuable to users?

by swilson | Sep 25, 2014 | Digital Workplace, Intranet and Portal, Intranet Governance, Planning, social technology, Usability

I’ve been reading with great interest a series of posts by Enterprise Strategies. They have conducted further research on data from the Worldwide Intranet Challenge with the intent to uncover which intranet attributes most impact a user’s perception of intranet value....

It’s about the topics, not the channel

by swilson | Jun 12, 2014 | Digital Workplace, Eloquor, Intranet and Portal, Usability

I’ve said it before. I’ll say it again. When it comes to intranet navigation it’s about the topics. It’s not about the channel. I recall having a conversation with someone at Sprint PCS in 1997 about the home page of our new intranet. This...

The 3 prongs of content migration

by swilson | Jan 23, 2014 | content migration, Digital Workplace, Eloquor, Intranet and Portal, Intranet Governance

Content migration can be slow, time consuming and expensive. I have one client that dumped its global SharePoint implementation because departments refused to do the content work. Another spent heaps of money and time, but let content owners abdicate their...

Best practices for web content

by swilson | Jun 8, 2010 | Eloquor, Intranet and Portal, Usability, Writing

Great web content is elusive for most. But, at its core it involves just a few small, yet consistent areas of focus. For the past several weeks, we have been involved in helping a client with their HR content. In preparation for migration to a new intranet platform,...

Recent Posts

  • If you can’t commit to lead, you can’t be responsible for strategy
  • Want to get your content read? Here’s how
  • View strategy as actionable for good decision making
  • Communication fits leading the digital workplace
  • When employee research isn’t done

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