It’s about the tools

On the second day of my Dubai workshop this week I asked what the participants most valued from the day before. A young Arab communicator who works for the local chamber of commerce said: “To ask questions before doing messages and planning.” Home run!...

Comparing is learning

I find it interesting to compare and contrast how people in different parts of the world conduct internal communication. I’ve been told that it may be culturally offensive to do so, but I’ve decided the risk is worth the learning. I think that’s a US...

Words are power – pick them wisely

Just when I needed a great new example for a client about how powerful words can be. Along comes the valiant effort by a handful of parents in our school district to get the school calendar under control.  Our children started school this year on Aug. 12. The reason...