Be succinct for success

Why are we compelled to write too much? I am sometimes accused of writing too little – assuming my readers know what I am thinking and omitting valuable insights. But the vast majority out there write too much. I had a blog entry submitted from a client for review...

The role of print in helping users of new software

Recently, while working on a client project, the planned desk reference was called into question. Should we print it? This one deserves some brief background. The users are executives who are launching a blog. Most in the group are very technically savvy, but...