Finding the underlying truth

How do you know when you’ve uncovered an underlying truth? Do you settle on the initial finding? Or do you dig deeper? I’ve been working with a healthcare client lately to assess and improve their internal communication program. In interviews, conference...

Golf is either competitive sport or social networking, not both

Competitive golfers require silence to perform. I recently learned the truth in this statement as I walked 18 holes with my husband and two friends while on vacation in Ireland. One of our friends is a truly competitive golfer and my uneducated presence proved a...

When communicators get brave about process

Most of us in communication got a degree in a related area of study. We focused on writing, ethics, channels. Unless we went on to b-school, and most of us didn’t, we weren’t introduce to business process study. We just never got the benefit of learning...

Know the social technologies, then strategize

Yesterday I posted a new post on the Communitelligence Communication Skills blog. All the chatter here at IABC World Conference about social media got me thinking… For my readers here I wanted to add a fun sidebar. The Apple developers conference is also being...

Learning from the past

I’m in Aspen this week for the Council on Communication Management conference. Beautiful place. The type of place that should make you forget about all your worries. Aspen’s idyllic charm isn’t working this time. People are talking about swine flu....

App vs Intranet Governance: Chicken or Egg?

Which really did come first?… OK, I can answer my own question: application governance came first. IT has always been very organized and very linear. They document well. But they are primarily focused on the widgets – the apps and other sparkly things....