I used to think of myself as gregarious, out going. I recently went on my first girl’s weekend with my best friend. The very first evening, I realized she is the most transparent, open person I’ve ever seen. We were walking through Times Square and she walked...
I really tried not to write about the recycling debacle we’ve been dealing with. But, it crept out in my last post and I’ve uncovered a truly valuable lesson for corporate communicators. Some background is required. Acting upon the suspicions of a family member...
The perception a company creates in the minds of customers and employees alike can make or break the relationship. Communicators work so hard to build perception – call it the brand promise – but are we spending enough time ensuring that actual behavior matches...
We talk a lot in communication about behavior. My focus is on the behavior of internal stakeholders. I don’t really think there is much reason for internal communication to exist beyond driving desired and necessary behavior. Sometimes the best way to help...
I just finished reading Kitchen Confidential by Anthony Bourdain. The book just screams great communication lessons. For example, his observation that “right now you’re not the chef, your the toilet guy.” Jack of all trades One man band Go-to guy...
I just posted on the Communitelligence Communication Skills Blog about grabbing the tools and making them work for you. My post was prompted by a tiny bit of feedback from a participant in the webinar I facilitated yesterday. It boils down to personal responsibility...
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