Using Card Sort Results: Category Labeling

Card sorting provides really valuable insights that support intranet planning. But you’ve got to know what to do with your results. There are three types of findings that support our decision-making: Patterns in how participants grouped the items (prior post for ALI)...

Taking your intranet profile to the next level

My most recent post for SharePoint Pro is about how to more fully leverage your intranet profile, even making it a robust expertise finding tool. The ability to find people we don’t know in our organizations by a skill or keyword is always in the top 5...

Content management, leverage and the dark side of research

After a bit of a hiatus, I’ve started writing for SharePoint Pro Magazine again. Here are the latest articles. I’ll be more timely about posting them here for my subscribed readers. Govern a SharePoint Intranet Effectively with Two Simple Content...

Make up of your digital workplace governance team

Having just returned from vacation where I caught up on my online reading, I’m inspired to address a topic near and dear to my heart: who should do what when it comes to governing your digital workplace or intranet. I read with interest this post about...

Discovering your user voice

It’s always harder to invest time and resource upfront when you really just want to cut to the chase. The fun stuff. The creative challenge. Do we really have to sit around and listen to people first? For communicators and designers working on intranets, that...