Discovering your user voice

It’s always harder to invest time and resource upfront when you really just want to cut to the chase. The fun stuff. The creative challenge. Do we really have to sit around and listen to people first? For communicators and designers working on intranets, that...

Providing good policy guardrails for employee intranet users

SharePoint Pro Magazine recently published an article of mine about: Providing good policy guardrails for employee intranet users The article will help you understand how to use policy versus code of conduct versus standard versus guideline. It will help you...

Create great news in your SharePoint intranet

As the debate about intranet news rages on, I thought I’d enter the fray with a new post for SharePoint Pro Magazine: Create great news in your SharePoint intranet If you balance curated news with social streams, I think you’ll meet user needs optimally....

What makes your intranet valuable to users?

I’ve been reading with great interest a series of posts by Enterprise Strategies. They have conducted further research on data from the Worldwide Intranet Challenge with the intent to uncover which intranet attributes most impact a user’s perception of intranet value....

How to ID the Right Business Processes to Web Enable

This week’s post for SharePoint Pro Magazine is about How to ID the Right Business Processes to Web Enable It’s ironically timely given some of the sessions I’ve seen this week at Denver’s SharePoint Fest. There is a lot of talk about apps:...