Discipline and documentation

I spent a day and a half this week with a client on intranet/portal governance. They are excited – that’s right “excited” – about getting more disciplined and documenting processes and accountabilities. They talked about formalizing currently...

Policy and code of conduct for social tech

As I was presenting today at the Communitelligence conference on social technology, I realized I’ve never actually blogged about policy and code of conduct for social technology. It’s something we help our clients with often and there are some key...

Social technology doesn’t make you more authentic

There was a lot of talk this week at the IABC world conference about authenticity. Some seem to think that social technology makes authenticity possible. Culture, attitude, personality, familiarity with the topic – these enable an authentic voice. Social...

Courage is the key

An attendee in a session at this week’s IABC world conference said “all our employees want us to allow blogging. I just ignore them. What do I tell them?” A colleague e-mailed me about using Twitter. She was shocked that people were following her...

Know the social technologies, then strategize

Yesterday I posted a new post on the Communitelligence Communication Skills blog. All the chatter here at IABC World Conference about social media got me thinking… For my readers here I wanted to add a fun sidebar. The Apple developers conference is also being...