Better tools = better communicator

First, there was the caveman. Life was tough. Then, the caveman discovered tools – bowls, knives, pots, grinding stones. Life was better. “Do you have a tool for that?” Yep, humans are still looking to innovate ways to make life easier. Even the life of...

Getting intranet/portal governance right

Been talking with clients a lot lately about intranet and portal governance. While some start off with questions about “what” it is, all of them want to understand “how” to create good governance. We have been working furiously on preparing a...

Flexible facilitation uncovers gems

I just posted on the Communitelligence Communication Skills blog about my recent facilitation experience. Check it out and weigh in with your best practices.

Finding the underlying truth

How do you know when you’ve uncovered an underlying truth? Do you settle on the initial finding? Or do you dig deeper? I’ve been working with a healthcare client lately to assess and improve their internal communication program. In interviews, conference...

Learning from the past

I’m in Aspen this week for the Council on Communication Management conference. Beautiful place. The type of place that should make you forget about all your worries. Aspen’s idyllic charm isn’t working this time. People are talking about swine flu....