Unresponsiveness: The new fashion

I think I missed the memo. When was the decision made that we’re no longer supposed to return calls or respond to e-mails? Is it just me, or has business become ruder in the past six months?

Truly, I am finding it difficult to get people to call me back. At least send me an e-mail telling me you don’t want to talk to me. Courtesy. That’s all I expect. 

For example, after having fruitful and productive conversation about potential work at a new client, I’m left with the impression that they need and want our assistance. Then, suddenly, no word, no replies, no return calls. Is it the economy? The degradation of society in general? Or, is it that we are unlearning how to communicate effectively? Inside and outside our organizations.

Another example: when things change at a client organization, is it my responsibility to intuitively know what changes have occurred and how they affect me? I don’t think so. Courtesy demands a communication to inform me of new people, different processes, etc. Particularly if you want me to behave differently – say use a different billing process or call different people with questions.

So, as it turns out, this is a great internal communication topic! Courtesy demands that we tell our employees and other stakeholders what in the heck is going on. As long as there is a shred of common courtesy left on the planet, there are certain communications that must be undertaken.

Like returning phone calls.