I spent a day and a half this week with a client on intranet/portal governance. They are excited – that’s right “excited” – about getting more disciplined and documenting processes and accountabilities. They talked about formalizing currently...
More than a dozen of the participants in my virtual conference session this week for Ragan fessed up to having intranet chaos. Why is it that so many organizations allow their intranets and employee portals to fall into ruin? I’ll tell you why. Because the big...
In the process of researching social media strategies, tools and capabilities for a client, I’ve come to the conclusion that we just aren’t clear yet on what social media really is. Some of it is frankly just good usability. Like embedding search into a...
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