How communicators can drive innovation

The theme for this year’s IABC World Conference is RISE: Innovating Global Communication. The great team of communicators I lead that developed this theme saw it delivering several meanings: Innovating reflects: How we innovate the profession and practice of...

Why I crave collaboration

“Why can’t you just tell us what to do?” This question came to me while I was facilitating a client session to help the organization develop a governance model for a new intranet. The asker was a low-level manager who would eventually be tasked with day-to-day...

Using Card Sort Results: Category Labeling

Card sorting provides really valuable insights that support intranet planning. But you’ve got to know what to do with your results. There are three types of findings that support our decision-making: Patterns in how participants grouped the items (prior post for ALI)...

Content management, leverage and the dark side of research

After a bit of a hiatus, I’ve started writing for SharePoint Pro Magazine again. Here are the latest articles. I’ll be more timely about posting them here for my subscribed readers. Govern a SharePoint Intranet Effectively with Two Simple Content...