Last month I taught a day and a half workshop on intranet governance for Melcrum Publishing. It was designed from the start to be a working session, packed with information, but involving participants in small group discussion and giving them time to get some actual...
More than half our clients have migrated their intranets and employee portals to SharePoint. Some had very good experiences – I like to think we contribute to their success. Others consider SharePoint their personal nightmare. Most have dealt with a lack of good...
I’ve been working with a client to help them think about social technology from the perspective of business problems and needs. This is tough for the IT people who like shiny things. To help the client team reset their thinking, I created a written framework for...
“I just want to know who does what, how I can reach them and that they can help me get my job done.” Such are the sentaments of the majority of the people I ran through intranet usability testing and focus groups recently. “I want to network in my...
Been talking with clients a lot lately about intranet and portal governance. While some start off with questions about “what” it is, all of them want to understand “how” to create good governance. We have been working furiously on preparing a...
Earlier in the summer a client asked us to bid on their enrollment project. We did, and they went wild for one of our suggestions: the “multi-media series.” What is a multi-media series you ask? It’s a podcast. If I had used the word podcast, the...
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