Re-framing change in the employee mind

Can we just stop talking about change as though there is an end? As though, if we can just get through this current change, everything will settle down? It won’t happen. We know that intuitively. We might wish for change to halt and give us a break, but does it...

The role of print in helping users of new software

Recently, while working on a client project, the planned desk reference was called into question. Should we print it? This one deserves some brief background. The users are executives who are launching a blog. Most in the group are very technically savvy, but...

Alone and ambiguous

You gotta love Les Potter. Check out his recent post on working alone as a sole proprietor. This is one of the two questions I get asked most often by people considering going out on their own. I’ve been at it for nearly as long as Les. So, question one is how...

Controlling our communication devices

Last night I sat on the plane next to a fellow from one of the railroads. He’d been to computer training for the railroad’s procurement software. He was marveling at all the amazing technology devices and tools available. His wife wants an integrated phone...

A Case for Involvement & Ownership

My daughter starts kindergarden on Tuesday. Last night I attended the ubiquitous parent orientation. Mostly a repeat from my son’s session four years ago, with one singular exception. The class lists are still unset. That’s right, just two days before the...