Been talking with clients a lot lately about intranet and portal governance. While some start off with questions about “what” it is, all of them want to understand “how” to create good governance. We have been working furiously on preparing a...
Earlier in the summer a client asked us to bid on their enrollment project. We did, and they went wild for one of our suggestions: the “multi-media series.” What is a multi-media series you ask? It’s a podcast. If I had used the word podcast, the...
How do you know when you’ve uncovered an underlying truth? Do you settle on the initial finding? Or do you dig deeper? I’ve been working with a healthcare client lately to assess and improve their internal communication program. In interviews, conference...
I just finished presenting a webinar with NewsGator. Before the Q&A was done I had several e-mails from attendees and several new Twitter followers. I thought about blogging about the content, but one of the new Twitter followers has already done that on his blog....
I spent a day and a half this week with a client on intranet/portal governance. They are excited – that’s right “excited” – about getting more disciplined and documenting processes and accountabilities. They talked about formalizing currently...
As I was presenting today at the Communitelligence conference on social technology, I realized I’ve never actually blogged about policy and code of conduct for social technology. It’s something we help our clients with often and there are some key...
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