Best practices for web content

Great web content is elusive for most. But, at its core it involves just a few small, yet consistent areas of focus. For the past several weeks, we have been involved in helping a client with their HR content. In preparation for migration to a new intranet platform,...

SharePoint and intranet governance: we put it in a workshop!

More than half our clients have migrated their intranets and employee portals to SharePoint. Some had very good experiences – I like to think we contribute to their success. Others consider SharePoint their personal nightmare. Most have dealt with a lack of good...

Social technology that solves business problems

I’ve been working with a client to help them think about social technology from the perspective of business problems and needs. This is tough for the IT people who like shiny things. To help the client team reset their thinking, I created a written framework for...

Social networking: help ’em connect

“I just want to know who does what, how I can reach them and that they can help me get my job done.” Such are the sentaments of the majority of the people I ran through intranet usability testing and focus groups recently. “I want to network in my...

Better tools = better communicator

First, there was the caveman. Life was tough. Then, the caveman discovered tools – bowls, knives, pots, grinding stones. Life was better. “Do you have a tool for that?” Yep, humans are still looking to innovate ways to make life easier. Even the life of...

Skills for intranet leaders: what’s required?

I just posted on the Communitelligence Communication Skills Blog regarding the skills I believe are required of a successful intranet leader. This post came about as a result of some work we did in September and October for a client. As part of that assignment, we...