A cascade of crisis

This remarkable health journey that my husband, Allyen, our kids and I embarked on earlier this year together has taught me some important lessons already. One is that just like home remodeling snowballs into something bigger (e.g., repair the toilet becomes...

Creating better intranet news

I’ve started writing some again and I’m happy to say that the Intranet Benchmarking Forum published an article of mine recently about creating better intranet news. This is based on recent client work and my collaboration with Coldwater Software. Rather...

Writing and editing as core skills

A client asked me this week for suggested resources to hone her writing skills. The first thing I noted is that writing is different than editing. They are two different skills. Some people are better at one or the other, but typically not both. I, for example, thrill...

Did I build it? Or did government build it?

I started Eloquor in 2001, three weeks after 9/11. It took me three years to get comfortable with the ambiguity of not knowing when the next big project was coming in and the stress of selling and working projects at the same time. It took me six years to learn how to...

What happens when you do content migration well?

Doing content migration well is time consuming and politically challenging. It’s tough to get people to step up and do what should be done to improve the user experience. Many will ask you why, why should we bother? Here’s an experience from one of our...