A case for prioritizing internal communication

Companies must prioritize resources and initiatives. That is obvious. What seems less obvious to these organizations is the extent to which improved internal communication supports the success of other initiatives. Should they be prioritizing internal communication...

Beyond the Intranet: User Research (Part 2 of 4)

As the intranet continues to morph into a broader view of the employee’s digital experience, it’s imperative we stay tightly connected to employee needs and work processes. The more we understand about how they work and what they need to be successful, the better we...

Beyond the Intranet: Strategy (Part 1 of 4)

When planning for my upcoming webinar series for Communitelligence, Beyond the Intranet, John Gerstner asked one key question. “Which four elements of your intranet practice are most important for taking an intranet to the next level?” My response?...

Driving effective collaboration in leadership

Once an organization realizes effective collaboration is crucial – and not happening at the moment – what is there to do? In one case, I recommended using technology to enable leaders to sharing information and skills. If you get leadership collaborating more...

“Digital workplace” is in the eye of the beholder

In the past several weeks I’ve facilitated two interactive workshops, one at ALI’s Internal Communications for Health Care and another at IABC’s Southern Region Conference. Both were designed to help corporate communicators think differently about the employees’...