Discovering what women in the C-suite think

Why is it we find four accomplished women on stage at the same time fascinating? Would we be so enthralled if it were four men? How many in the ballroom would be offended if it were all men? Will we ever get past the point of a gender focus to one on talent and...

Driving conversation into performance management

Internal communicators are no longer in the business of creating information – we are in the business of creating conversation. I said this to a listserve with which I participate recently and was bombarded with supportive replies. It’s true. Our role is...

Being personal in social technology

One thing that worries many organizations and individuals about social technology is the opportunity to be personally attacked by others who can freely comment and critique. This singular fear keeps many from blogging, tweeting and just contributing in general. You...

Recognizing the right change/success

I think of great blog content at the least opportune times. I stand in the shower considering a client challenge and think: that would make a great blog post. I’m driving in the car thinking about a new communication tool when I think: that would make a great blog...

Perception is everything

The perception a company creates in the minds of customers and employees alike can make or break the relationship. Communicators work so hard to build perception – call it the brand promise – but are we spending enough time ensuring that actual behavior matches...

Teach others by doing

We talk a lot in communication about behavior. My focus is on the behavior of internal stakeholders. I don’t really think there is much reason for internal communication to exist beyond driving desired and necessary behavior. Sometimes the best way to help...