“Digital workplace” is in the eye of the beholder

In the past several weeks I’ve facilitated two interactive workshops, one at ALI’s Internal Communications for Health Care and another at IABC’s Southern Region Conference. Both were designed to help corporate communicators think differently about the employees’...

The role of collaboration in engagement

Employee Engagement. We still talk about it. According to Amazon, there have been 30 new books published related to Employee Engagement just in the past 90 days. And, they have 7 more coming soon! Meanwhile, I hear rumors some organizations are dumping their...

It’s about community

During this week at IABC’s World Conference, several attendees who are not members of IABC asked me why I belong and stay so involved. Three words: it’s the community. This community is rejuvenating, rewarding, educational and inspiring. Sometimes, the...

Using Card Sort Results: Category Labeling

Card sorting provides really valuable insights that support intranet planning. But you’ve got to know what to do with your results. There are three types of findings that support our decision-making: Patterns in how participants grouped the items (prior post for ALI)...

Content management, leverage and the dark side of research

After a bit of a hiatus, I’ve started writing for SharePoint Pro Magazine again. Here are the latest articles. I’ll be more timely about posting them here for my subscribed readers. Govern a SharePoint Intranet Effectively with Two Simple Content...