“Why can’t you just tell us what to do?” This question came to me while I was facilitating a client session to help the organization develop a governance model for a new intranet. The asker was a low-level manager who would eventually be tasked with day-to-day...
Finally,  quotable numbers: “These activities [answering, writing, or responding to email, trying to track down information and collaborating with co-workers] could potentially be done much more efficiently and effectively using social technologies – we...
Last night I sat in the school gym listening to the four second-grade teachers describe the rules, teaching approaches and how the parents all need to be involved with furthering education at home. It was curriculum night at Rooney Ranch Elementary. I spent the 45...
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