When planning for my upcoming webinar series for Communitelligence, Beyond the Intranet, John Gerstner asked one key question. “Which four elements of your intranet practice are most important for taking an intranet to the next level?” My response?...
Once an organization realizes effective collaboration is crucial – and not happening at the moment – what is there to do? In one case, I recommended using technology to enable leaders to sharing information and skills. If you get leadership collaborating more...
I first started hearing communicators talk about “a culture of communication” more than 10 years ago. I had one client in particular who was really interested in the concept and could articulate the potential effectively. We understand the connection...
A while back I received a reimbursement check from AutoNation for two days of auto rental resulting from accident repair to my car. But, it really wasn’t AutoNation’s check to write. AutoNation took it as an opportunity to make a customer happy. Liberty...
Those who know me well know I’m independent; I dislike leaning on others or owing anyone. I prefer to be the payer, the one making the introductions and the one creating opportunities. Whether it’s a job connection, teaching a new communication approach,...
The title of this post is a line in a song I heard in the weeks since Allyen got sick. It struck me. I haven’t actually had a conversation with the God I don’t believe in. I also have not prayed to that God. I always stop myself. I find myself talking to...
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