Exercising courage

Webster’s simple definition of courage is “the ability to do something that you know is difficult or dangerous.” Dig deeper and you’ll see: Mental or moral strength to venture, persevere, and withstand danger, fear, or difficulty Firmness of mind and will in the face...

Where do great ideas come from?

Years ago, a client asked me to help them generate more patents through improved communication with employees. For that organization, patents were an important part of business success. The more patents, the more new products they could sell and the more intellectual...

Getting Your Executives to the Social Table

Executives at my client organizations are often timid when it comes to using social technology inside the organization. One recently explained that he believes collaboration must be done face-to-face, in person. He’s missing the fact that most of his employees neither...

Using Card Sort Results: Demographic Differences

Cross tabulating card sort data is a pain, but online tools such as Optimal Sort have made it a lot easier. Plus, understanding demographic differences can point to really important design decisions for your intranet. I’ve talked before about what to do with card sort...