Strategically Eloquent

Internal Communication et al.

What is our concept of “news”?

Last week I chaired ALI‘s Internal Communications for Health Care conference in Philadelphia. There were a number of very interesting conversations had there, some of which I’ll discuss here in a few posts. While they involved health care communicators,... read more

How to make a great digital workplace

Several years ago Gartner published its “8 building blocks of a digital workplace.” Just last week, Information Age republished them in an article, as if it’s new news. For those who don’t want to go read the old post, those 8 originally read... read more

Beyond the Intranet: Governance (Part 3 of 4)

Are you getting the most from your intranet? Is your intranet becoming the center of your digital work experience? Is it a critical business tool? Or, is user experience all over the map, quality content elusive and outdated content busting out at the seams? If you... read more

A case for prioritizing internal communication

Companies must prioritize resources and initiatives. That is obvious. What seems less obvious to these organizations is the extent to which improved internal communication supports the success of other initiatives. Should they be prioritizing internal communication... read more

Beyond the Intranet: User Research (Part 2 of 4)

As the intranet continues to morph into a broader view of the employee’s digital experience, it’s imperative we stay tightly connected to employee needs and work processes. The more we understand about how they work and what they need to be successful, the better we... read more

Beyond the Intranet: Strategy (Part 1 of 4)

When planning for my upcoming webinar series for Communitelligence, Beyond the Intranet, John Gerstner asked one key question. “Which four elements of your intranet practice are most important for taking an intranet to the next level?” My response?... read more

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